Shipping Policy

Currently, we only provide shipping to Malaysia, Singapore, Indonesia, Brunei, Hong Kong, Taiwan, Macau, China, US, Canada, and Australia. 
 
TREMELLA delivers across Malaysia (West & East Malaysia) is free shipping! 
Just enjoy your online shopping and wait for us to deliver to you! 
 
Delivery Fees applied for Global areas (Except Malaysia)
All orders will following fees apply, please contact us for more info.
 
Depending on where you order from, you may be responsible for any charges that may apply to you from customs (e.g. GST, import tax) or other government agencies of your country. It is also your responsibility to ensure that you can import TREMELLA products, and we are not able to refund or replace any orders that are held by customs or other government agencies. Do check your local requirements before placing an order from our site. Depending on your state laws, taxes may be charged for any purchases. And you may be responsible for any charges that may apply to you from customs.
 
 

Additional Information ℹ

  • Kindly ensure your shipping address is accurate, as we don’t allow amendments after your order number is generated.
  • Our courier service providers are Aramex, FMX, Kerry Express and DHL eCommerce.
  • We are unable to deliver to P.O. Box addresses. For university/college campus addresses, your orders can only be delivered to the administration office or mail room.
  • Taiwan order parcel will be handled & delivered by Kerry Express.
  • For orders ships to overseas, a shipping fee will be charged for your order purchase automatically. 
  • The guarded building will handle the parcel to the guardhouse or management office only.

 

Delivery Timeframe during the normal circumstance in Malaysia

After the payment is confirmed and we will process ship out your parcel within 1-3 working days in West Malaysia, 5-7 working days in East Malaysia (excluding weekends and public holidays). 

Except for some circumstances where unfortunately it is beyond our control for example courier service delays, emergency, or items out of stock.

 

Delivery Timeframe during CMCO period⏱

We process all orders as usual. After the payment is confirmed and we will process ship out your parcel within 1-3 working days in West Malaysia, 5-7 working days in East Malaysia (excluding weekends and public holidays). 

Kindly do expect some delay in parcel deliveries during the CMCO period. Parcels should be able to be delivered to West Malaysia customers in 3-5 business days / East Malaysia customers in 7-10 business days.

Due to the reduction of flight frequency throughout the CMCO period, East Malaysia customers do expect to receive the packages in 7-10 business days.

  

Delivery Timeframe for Global (Except Malaysia)

The estimated delivery time frame is 10 to 15 working days (excluding Saturdays, Sundays, and merchant country’s public holidays).

Except for some circumstances where unfortunately it is beyond our control for example courier service delays, emergency, or items out of stock.

Do expect some delay due to the reduction of flight frequency throughout the CMCO period.

 

For more details or inquiries on shipping issues,

Please contact us through email: support@tremellaglobal.com / +60162669696 (wechat/whatsapp)