FAQ

Yes. You can.

Combining our products will help to enhance and maximise your results, especially if you have multiple goals you wish to achieve (e.g. detox and lose weight).
Any inquiry of this, please contact us for more information.

For drinking YUZU·Mi, It’s best to drink YUZU·Mi after meal.
For drinking Chokoreto, yes, you can drink on an empty stomach.

Yes. our all products which is YUZU·Mi and Chokoreto are made of all natural ingredients and also vegan friendly. And it’s also have halal-certified.

We understand that losing weight isn’t easy for anyone. TREMELLA products are a great addition to any health regime since it is designed to maximise your results, however every individual is different and thus, results may differ from person to person. TREMELLA products should be used in conjunction with a reduced-calorie diet as well as a regular exercise program for optimum results to discover the ultimate you!

Yes, of course! Apart from our Chokoreto meal replacement shake, all other TREMELLA products are not meal substitutes. TREMELLA products may help limit your snack intake and the portions you eat, however we still recommend a healthy diet consisting of fresh vegetables, whole grains and lean meats. Healthy eating habits enhances the overall effectiveness of our products.

Our products are meant to help you kickstart a healthier lifestyle and give you the boost you need on your weight loss journey. If you maintain a healthier lifestyle, you shouldn’t be regaining your weight!

🔸KEMENTERIAN KESIHATAN MALAYSIA（NPRA）
🔸JAKIM HALAL（1 155-08/2019）
🔸SGS
🔸GMP
🔸HACCP
🔸MESTI
🔸ASIA PACIFIC INTERNATIONAL HONESTY ENTERPRISE KERIS AWARD
🔸RM2,500,000 PRODUCT LIABILITY INSURANCE
🔸2020-2022 ASIA PACIFIC SUPER HEALTH BRAND

We are so sorry to say that we did not provide any sample before purchasing.

If you are pregnant women or children under 12 years old, or those suffering from cardiac conditions, high blood pressure or diabetes, or under any medication, please consult your doctor, or can contact us +60162669696 / info@tremellaglobal.com for more information.

Yes, you can. YUZU·Mi also will help your period/menstruation go more smoothly.
You can contact us +60162669696 / info@tremellaglobal.com for more information.

Yes, you can. Just separate the time you consume after one hour.
You can contact us +60162669696 / info@tremellaglobal.com for more information.

Sure, everyone can benefit from TREMELLA!

Store all TREMELLA products in a cool, dry place (60℉-80℉ / 16℃ – 26℃).

It’s absolutely fine to take our Chokoreto meal replacement shake during pre-dawn meals.
However, we wouldn’t recommend you to take YUZU·Mi if you’re fasting for the day. Due to limited water intake, it may result in further dehydration, and we don’t want that to happen to you!

If you are pregnant women or children under 12 years old, or those suffering from cardiac conditions, high blood pressure or diabetes, or under any medication, please consult your doctor, or can contact us +60162669696 / info@tremellaglobal.com for more information.

Don’t worry, please contact our support team for assistance!

support@tremellaglobal.com / +60162669696 (wechat or whatsapp)

Do provide us with your order number, original email address, and the updated email address so that we can make the necessary changes for you. Once we update your email address, we can resend your order confirmation and/or shipping confirmation email to the updated address.

Once an order is placed, we are unable to cancel or modify the order. All sales are final. Sorry for the inconvenience!

Once an order is placed, we are unable to cancel or modify the order. All sales are final. Sorry for the inconvenience!

We are sorry for the incomplete order. Please contact our support team for assistance!

support@tremellaglobal.com / +60162669696 (wechat or whatsapp)

Do provide us with your order number, a photo of the products you received, and a photo of the shipping label and we will get back to you accordingly.

Please note that all incomplete orders received must be reported within 3 days of parcel received.

We are sorry about it, and we want to sort it asap. Please contact our support team for assistance!

support@tremellaglobal.com / +60162669696 (wechat or whatsapp)

Do provide us with your order number, a photo of the damaged/faulty product you received, and a photo of the shipping label and we will get back to you accordingly.

Please note that all order issues must be reported within 3 days of parcel received.

We are sorry for the mix up with your order. Please contact our support team for assistance!

support@tremellaglobal.com / +60162669696 (wechat or whatsapp)

Do provide us with your order number, a photo of the products you received, and a photo of the shipping label and we will get back to you accordingly.

Please note that all order issues must be reported within 3 days of parcel received.

We are sorry you received the wrong product. Please contact our support team for assistance!

support@tremellaglobal.com / +60162669696 (wechat or whatsapp)

Do provide us with your order number, a photo of the wrong product you received, and a photo of the shipping label and we will get back to you accordingly.

Please note that all order issues must be reported within 3 days of parcel received.

Depending on where you order from, you may be responsible for any charges that may apply to you from customs (e.g. GST, import tax) or other government agencies of your country.

It is also your responsibility to ensure that you can import TREMELLA products, and we are not able to refund or replace any orders that are held by customs or other government agencies. Do check your local requirements before placing an order from our site.

Depending on your state laws, taxes may be charged for any purchases. And you may be responsible for any charges that may apply to you from customs.

Just like PayPal and credit cards, Amazon Pay makes it simple for hundreds of millions of customers around the globe to pay for products and services using the information already stored in their Amazon accounts.
To pay using Amazon Pay, select the option as below. You will be redirected to Amazon to complete your purchase. You may use any of the payment methods in your Amazon account.

Depending on which country you are from, we offer different payment methods!
For Debit/Credit cards, we accept VISA, MasterCard, Diners, Discover and American Express. We also accept Paypal, AmazonPay, Afterpay and ApplePay!

To avoid the possibility of any checkout errors, do make sure also to check that your overseas usage feature is activated—you may contact your local bank to enable this option.

Please note that we do not accept any bank transfers, prepaid cards, and any other mode of payment unless specified above.

Just like PayPal and credit cards, Amazon Pay makes it simple for hundreds of millions of customers around the globe to pay for products and services using the information already stored in their Amazon accounts.
To pay using Amazon Pay, select the option as below. You will be redirected to Amazon to complete your purchase. You may use any of the payment methods in your Amazon account.

We know you’re excited about your order and we are too! Please be patient if your order confirmation isn’t delivered to your inbox straight away – it can take a couple of hours. Please ensure that you’re checking the correct email address you used to purchase your product with and check it falls into your spam/junk mail.

After placing your order and making the payment, you will receive an order confirmation email, with the following information:

• Order Number
• Name
• Item purchased
• Delivery address

Once your order has been processed and dispatched from our warehouse, you will receive a tracking information email.

We are sorry to hear that! A transaction decline indicates that the customer’s bank has refused the transaction request. Sometimes you can tell why it was declined by reading the response code, but only your bank can confirm the specific reason. Below are some of the common reasons for the declines:

1. Do Not Honor: The customer’s bank is unwilling to accept the transaction.

• Please contact the bank for more details regarding this generic decline.

2. Insufficient Funds: The account did not have sufficient funds to cover the transaction amount at the time of the transaction.

• Please make sure there are sufficient funds in the account before retrying again.

3. Limit Exceeded: The attempted purchase exceeds the withdrawal limit of the account.

• Please contact the bank to change the account limits or use a different payment method.

4. Card Issuer Declined CVV: The customer entered in an invalid security code or made a typo in their card information.

• Please try again – if the decline persists, please contact the bank.

5. Invalid Transaction: The customer’s bank declined the transaction, typically because the card in question does not support this type of transaction.

• Please contact the bank for more information.

If you think your credit card was used to purchase something on our website without your authorization, please contact your bank immediately. Let them know that your credit card was stolen and they will assist you accordingly.

Sorry, we are unable to edit the billing address once you have successfully placed an order. Don’t worry! As long as your shipping address is correct, you will be able to receive your order!

Our customers’ security is really important to us, and we’re committed to ensuring we keep our customers safe. To do this, we perform security checks on some orders.
If we’re unable to validate your order, we may get in touch to ask for a little more information from you.
In the unlikely event of unauthorised use of your card or payment method, you must report the transaction to your bank.

We are sorry to hear that! A declined transaction may also reflect and appear as a “Pending” transaction on your credit statement. When this happens, the transaction will not be cleared by the bank, and the amount will be reversed back to your account within 7 days.

We currently accept only the following currencies:
US Dollars
Malaysia Ringgits
If you do not see your local currency above, please select USD to proceed with your purchase. Once your bank pulls the funds, they will account for the current exchange rate.

At this moment, we accept the following currencies only.

• The United States:US Dollar
• Malaysia:Malaysian Ringgit

Other countries, when placing an order, the final total you see during checkout will be in USD. Once your bank pulls the funds, they will account for the current exchange rate. Your bank may or may not charge additional fees for international transactions. Please reach out to your bank for more information on any additional charges/fees!